Where do you deliver to and how much does it cost?
We deliver all around the world using Royal Mail. Our shipping prices are based on weight and depend on the zones shown in the map above.
- UK (universal service) from £2.16 or free when you spend over £30.
- EU from £3.78.
- Rest of the World from £5.04.
To calculate final shipping costs just add the products you want to your basket and change the country to your location.
How quickly will you dispatch my order?
We try to dispatch all orders placed before 4 p.m. Mon-Fri on the same day, excluding bank holidays and other holidays. Orders placed after this time will be dispatched on the next working day.
How long will my order take to arrive?
Delivery times depend on service and destination.
- Royal Mail 24 aims to deliver within 1 working day.
- Royal Mail 48 aims to deliver within 2 working days.
- Special Delivery guarantees to deliver within 1 working day. You can pay extra to guarantee Saturday delivery.
- Remote locations may take a day longer.
All international packages are sent by airmail which usually leaves the UK within 1-2 working days. Packages leaving the EU may then spend a day or more in customs. After that it is entirely up to the destination country's national postal service (e.g. USPS) or in some cases couriers partnered with Royal Mail (e.g. GLS).
- EU: Royal Mail Airmail aims to deliver in 3-5 working days.
- Rest of World: Royal Mail Airmail aims to deliver in 5-7 working days.
- Royal Mail Airsure: Where available, Airsure will reduce the above times by a day and includes end to end tracking.
It is not unusual for international mail to suffer delays and we would consider Royal Mail's times as too optimistic for many locations. In our experience packages are often delayed to Italy, Australia, and eastern Europe but on the other hand packages sometimes get to locations such as Scandinavia or even Japan within 2 working days.
Detailed tracking can be added to your order for an additional fee.
For the UK to add detailed tracking you will need to change your shipping option to Special Delivery 1pm or 9am.
For the rest of the world you can add International Signed For or Airsure tracking for an additional £5.00 to £5.30. In some countries International Signed For may only be tracked after delivery whereas Airsure offers up to date end to end tracking everywhere it is available.
You can track your order at Royal Mail's website although tracking numbers may take 1-2 business days before they work. For international orders the tracking will stop when it leaves the UK and will usually continue with your national post service or other national couriers (e.g., USPS, GLS, etc). If you can't figure out who Royal Mail have handed the package to then please contact us.
My order hasn't been dispatched yet
Sometimes orders are delayed due to issues like insufficient stock or a problem with your payment. Please check that we haven't been trying to contact you to resolve an issue. If your order has been delayed for more than a couple of days then please contact us for more information.
My order was dispatched but hasn't arrived yet
It's not unusual for packages to sometimes take a couple days extra to arrive, especially international packages.
Very few packages are actually lost and most "missing" packages come back to us as uncalled for, so please check that your postman or courier hasn't left a note.
Royal Mail doesn't consider packages lost until after the following times so please take them into account:
- UK: 15 working days after the due delivery date.
- Europe: 20 working days after the due delivery date.
- Rest of World: 25 working days after the due delivery date.
If you're in the UK and your order was urgent then feel free to contact us before these dates.
Items missing from my order
First check that your order hasn't been split into multiple packages and then contact us.
Returns & incorrect items
If you wish to return items or have received incorrect items then please see our returns policy.